I got a third cable that was supposedly
fixed. It wasn't. Geesh. I wish these
folks would check their work. Grrr.

Do you own a continuity tester?

If so; check DB9 pins 2 and 5 ... and
tell me what pins they map to on the Garmin
plug (when the pigtail is at the 6 o'clock)
position.

Update:

As previously stated, I sent in my Garmin 495 and Zaon XRX unit for testing. I also stated in an e-mail to Technical Support, by phone with one of their employees, and in a letter included with the unit when I needed my Garmin back for a flight. It appears that these details were forgotten or never received. Calling in on my case today, I was told that "we think your package is around here somewhere'.

While I have posted my faith in Zaon previously in this thread, that faith is now barely visible. There seems to be more problems with this company than just a "bad cable manufacturer". Customer beware. Hopefully I will be able to provide a satisfactory outcome to my case later on.


Good luck in your own technical issues,
Dr. Z.

Update:

I received my XRX and Garmin units back from Zaon today. A new interface cable was also included (the fourth one sent). No description of what diagnostic testing was done or what the findings were. A quick test via the 12V outlet in my car found that for the very first time since purchase, the XRX is finally successfully getting data to my Garmin (no more "waiting for data"). I can only hope that the system will operate as designed with a flight tomorrow. Believe me, I will post back if there is any problem whatsoever.

It is unfortunate that I had to shake things up a bit at Zaon to get this issue resolved once and for all. A customer should not have to be so stern and hated doing it. Nonetheless, Rachel Ballard ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) seems to be a good contact to use. She was very apologetic, professional, and was able to have my items out the door in the same day. Let's hope that this kind of technical issue is fully exposed and corrected for all.


Good luck to the rest of you,
Dr. Z.