cgeyen (User)
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Re:GPSMap 396 loses XRX traffic link occasionally 3 Years, 3 Months ago
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Well it certainly sounds like we've all done our homework on this issue.
Does anyone else have any good theories on this? Do we have enough information to go back to ZAON to ask for some answers?
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carr911 (User)
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Zaon has acknowledged the issue 3 Years, 3 Months ago
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this is part of an email sent by zaon to myself.
We have noticed the same trend, and are looking into the cause of this burgeoning issue.
Just to help us out, what type of plane do you fly? How is your XRX mounted?
Thanks
Daniel Evans
Electronic Technician
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
1-800-496-9430 or (469) 916-6640 x311
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cgeyen (User)
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Re:Zaon has acknowledged the issue 3 Years, 3 Months ago
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Is Zaon aware of this thread? It might be useful to them to contact everyone who's been having the issue to gather some data.
I would encourage everyone to contact Zaon if you are still having the issue.
Chad
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carr911 (User)
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Re:GPSMap 396 loses XRX traffic link occasionally 3 Years, 2 Months ago
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I received an email from Zaon yesterday...they believe they have a fix. They are sending an RMA tag so I can get my unit fixed.
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cgeyen (User)
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Re:GPSMap 396 loses XRX traffic link occasionally 3 Years, 2 Months ago
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I sent an e-mail to ZAON Tech Support on 11/4/08 and got this reply on 11/14/08:
"We have not found anything conclusive yet, but are still working with customers and our board manufacturer on this issue.
Daniel Evans
Electronic Technician
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
1-800-496-9430 or (469) 916-6640 x311"
carr911 - keep us posted on what happens with your RMA.
Thanks,
Chad
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cgeyen (User)
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Re:GPSMap 396 loses XRX traffic link occasionally 3 Years, 2 Months ago
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I too got an RMA for my XRX. I sent it in to Zaon for the "fix" on November 19. From Zaon tech support:
"Yes we believe we have found the issue, and have a fix for it"
I will post back to this forum once I receive the unit back and have had a chance to test it.
Chad
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