Not that I don't want to help fix the problem, but I tend to agree with jimbtv. When in the air, I prefer to focus on flying the aircraft - and not troubleshooting the electronics.

If this is a problem somehow related to the Garmin units, this is up to Zaon and Garmin to resolve. I'll provide whatever field data I can to help diagnose the problem. But Zaon should be doing the leg work.

Personally I'm not finding Zaon to be very cooperative with this issue. I've been trying to provide them with information and clues, asking questions, and generally keeping in the loop on the issue. However, I continue to see pattern of unresponsiveness from them when I contact them via e-mail. I've documented several instances where I will e-mail them a simple question and not hear back for several weeks or a month. This is unacceptible.

I'm more than willing to help with this issue anyway I can, but this is Zaon's product and reputation we're talking about. If they don't step up to the plate, it's going to be their loss.

Chad

I wish ZAON had the ability to fly a serial line analyzer in a plane connected to this system and recording. Then maybe they could report how long the dropped data incident is.

DRumberger wrote:
I wish ZAON had the ability to fly a serial line analyzer in a plane.. Every company HAS that option. It is whether they have the desire or the need. Right now they apparently have neither.

I finally had a chance to fly with the XRX after it was repaired by Zaon in December. I'm sorry to report that I am still getting the "Traffic not available" alert on a regular basis. At least one other Zaon customer has reported the same thing after the repair.

Also, they had sent me a new interface cable for the XRX and Garmin. After only one flight, the cable began to pull part where the two thin cables fee into the quick-disconnect (which then feeds to the power cable going to the Garmin. It appears there are no strain reliefs build in to that part of the cable. Some of the wires have actually pulled lose and the cable is no longer usable.

I've contact Zaon again to see what they would like to do next.

Anyone else sent their's in for repair?

Chad

I'm not going to send mine in unless there is a definite fix. I'm afraid of them making the situation worse. As it stands mine doesn't drop out extremely frequently, just once in awhile.

That doesn't sound real good. Here is the reply I got back from Daniel Evans yesterday:

Yes we do have a fix for it. If you would like to get this handled, I need your serial number so I can issue an RMA for the fix.

I really don't want to send it in if it is going to come back with the same problem