I sent an e-mail to Daniel yesterday but have not heard back. Unfortunately this is quite common. I probably won't hear back from him until I e-mail him a couple more times - and then it will have been a week or two that will have gone by. I've owned Zaon products for years (since they came out with their very first traffic unit when they were part of "SureCheck"). I've had this same experience with them since day one - and I've tried very hard to be a good customer.

I try not to pester these people and am cordial when I communicate with them. So I can't think of a good reason why they are so bad at replying. Maybe it's that they know there is a problem and they just don't know what to do about it. It's probably not good for business.

If you send in your XRX for "the fix", I don't think your problems will get worse. But it may be worth doing it just to see what results you get. The more people that continue to have these issues, even after "the fix", the better chance we have of showing Zaon that this is not just an isolated problem.

Fortunately I purchased my XRX at Sporty's - which essentially has a 1-year return policy. I plan to send my unit back next week and ask for a full refund. I may then purchase a completely new unit and cable from them - just to see if the problem continues. If it does, I am probably done doing business with Zaon. I've given them too many chances to get this right.

If any of you do send your XRX in for "the fix", please report back to this forum with the results.

Thanks,

Chad

Since my last post, I finally did hear back from Daniel at Zaon on 2/4/2009 - roughly three and a half weeks after e-mail him to tell him I was still having the problem with my XRX after they applied their "fix". His reply was:

"Part of the problem is that we have not been able to recreate the issue you are describing."

In an e-mail from Zaon in November 2008 they stated:

"Yes we believe we have found the issue, and have a fix for it, just send your XRX in and we will take care of it."

So it appears Zaon is now saying they no longer the cause of the issue?

Anyone else had any success - or updates on their story?

I am having the same issue with an XRX I purchased in May, 2009 and a Garmin 496. The first time I used it, it worked as advertised with traffic displayed on the 496. The next two flight all I got was traffic not available. I verified everything was still set as the original first flight.

I notice there has been no update on this topic since January, 2009. Has there been a resolution to the issue?

I gave up. I still have the trouble now and then, but I have decided to live with it rather than send my unit back for a non-fix. It doesn't happen to me frequently enough to justify the risk.

I finally ended up sending my unit back to Sporty's. Fortunately they have a very generous return policy.

While I agree with the value of having traffic detection in my plane, I didn't want the XRX to become the proverbial "boy who cried wolf". The false alerts had gotten to the point where I began to ignore the XRX.

I'm hoping I'll eventually hear that Zaon has confidently solved the problem. Until them, I guess I'll be working my eyes a bit harder scanning for traffic. Plus I can afford a few more $100 hamburgers now with the money I have back in my pocket from the XRX return.

For those still holding on to the XRX (and having the integration problems), I encourage you to continue to put pressure on Zaon to figure this out. It's their demise if they don't. You've spent a lot of money on their product. You should expect it to work as advertised.

And don't you find it interesting that no one from Zaon has posted in this thread?

Chad

Since my last post I contacted Zaon via their on line email. I exchanged two informational emails with Daniel who then suggested I send them my unit. Within a week I had the unit back and the service receipt stated "swapped board, traffic tested".

I flew today with the unit and it appears to be back to working normally again. My only question is I could not verify some of the traffic the unit was displaying so I will have to continue to check that part of the operation.

But the main issue is corrected, the unit is displaying traffic on my 496 again.