Update:

I received my XRX and Garmin units back from Zaon today. A new interface cable was also included (the fourth one sent). No description of what diagnostic testing was done or what the findings were. A quick test via the 12V outlet in my car found that for the very first time since purchase, the XRX is finally successfully getting data to my Garmin (no more "waiting for data"). I can only hope that the system will operate as designed with a flight tomorrow. Believe me, I will post back if there is any problem whatsoever.

It is unfortunate that I had to shake things up a bit at Zaon to get this issue resolved once and for all. A customer should not have to be so stern and hated doing it. Nonetheless, Rachel Ballard ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) seems to be a good contact to use. She was very apologetic, professional, and was able to have my items out the door in the same day. Let's hope that this kind of technical issue is fully exposed and corrected for all.


Good luck to the rest of you,
Dr. Z.