I sent an e-mail to Daniel yesterday but have not heard back. Unfortunately this is quite common. I probably won't hear back from him until I e-mail him a couple more times - and then it will have been a week or two that will have gone by. I've owned Zaon products for years (since they came out with their very first traffic unit when they were part of "SureCheck"). I've had this same experience with them since day one - and I've tried very hard to be a good customer.

I try not to pester these people and am cordial when I communicate with them. So I can't think of a good reason why they are so bad at replying. Maybe it's that they know there is a problem and they just don't know what to do about it. It's probably not good for business.

If you send in your XRX for "the fix", I don't think your problems will get worse. But it may be worth doing it just to see what results you get. The more people that continue to have these issues, even after "the fix", the better chance we have of showing Zaon that this is not just an isolated problem.

Fortunately I purchased my XRX at Sporty's - which essentially has a 1-year return policy. I plan to send my unit back next week and ask for a full refund. I may then purchase a completely new unit and cable from them - just to see if the problem continues. If it does, I am probably done doing business with Zaon. I've given them too many chances to get this right.

If any of you do send your XRX in for "the fix", please report back to this forum with the results.

Thanks,

Chad