30-day Money Back Guarantee

Zaon offers a 30-day money-back guarantee on all products purchased directly through Zaon Flight Systems. Within 30 days of purchase, defined as the “Ship Date” on your invoice, simply return items in the same condition they were received by following the instructions below (RMA).

• A valid Return Merchandise Authorization (RMA) number is required for ALL returns. To receive an RMA, contact Zaon directly.
• All products returned must be 100% complete, contain ALL original boxes and packing materials, contain all manuals, blank warranty cards, other accessories, and documentation originally provided. Returns not meeting this standard may be refused and returned to you at your expense, or accepted and assessed a 10% restocking fee, at our discretion.
• Returns after 30 days will be repaired and/or replaced only under the conditions of the warranty.
• A refund will be issued in the same manner as the payment method.

Warranty Service

Zaon offers warranties on the products we manufacture. Please refer to the specific product information shipped with the product for the specifics of the warranty coverage for that product.

• A valid Return Merchandise Authorization (RMA) number is required for ALL returns for warranty work.
• The terms of the warranty must be met in order to receive warranty coverage.

Return Merchandise Authorization (RMA)

• To request an RMA number, first find your invoice number (from the original email receipt or the invoice received with your package). This is required to process your request. Then contact Zaon directly and request a RMA number.
• The item returned must be received within 15 days of the issue date of the RMA. Please make sure we have received the package by the expiration date or the return will be refused.
• Any product returned to us without a valid RMA number clearly written on the outside of the return shipment may be refused and returned to you at your expense, or accepted and assessed a 10% restocking fee, at our discretion. Do NOT mark the actual product or its packaging; this renders the item automatically non-returnable.
• Before you ship your package to us, please include inside the return package a copy of your email receipt or the invoice received with your package to ensure proper credit. We will refund you the purchase price of the product shown on the invoice, less any applicable fees.
• For your protection, be sure to ship your return via a traceable service, such as FedEx, UPS, or Airborne Express, with delivery confirmation and with the required insurance to replace the product if it is lost or stolen. The tracking number is your method of confirming that we have received the return and is available for your use on respective carrier web-sites.
• Returns for refund must be returned to the place of purchase. If the product was purchased through an authorized Zaon reseller, DO NOT return the product to Zaon for a refund.
• Returns for warranty work must be returned to Zaon. If the product was purchased through an authorized Zaon reseller, DO NOT return the product to the dealer for warranty work.
• Customer is responsible for shipping and handling charges on returned items (unless you were shipped the wrong, defective, or damaged merchandise).
• Shipping methods for reshipments due to wrong, defective, or damaged merchandise you have received will match the original shipping method established with your order.
• Allow sufficient time for your return to be delivered to us (typically 5 days).

Pricing

• Zaon reserves the right to change pricing and specifications without warning.
• All reasonable attempts will be made to notify the customer of a price change if the order has not been shipped.
• Customers in Texas are subject to a 8.25% sales tax. The amount taxed includes the item costs, shipping and handling charges.
• Credit card orders are not charged until the entire order has shipped.
• For orders placed on credit terms, the due date is calculated from the date the order ships.

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Zaon Flight Systems, Inc.

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Miscellaneous Policies

1. Payments, Late Fees. Payment for goods and/or services covered by the enclosed invoice will be made in U.S. Dollars, unless otherwise indicated, and is due on the "Date Due" as shown on the invoice. Any unpaid due amounts will be subject to interest at the lesser of 1.5% per month or the maximum rate allowed by law. For purposes of determining whether payment has been made on time or whether the discount has been earned, payment is deemed to be made on the date of postmark of the envelope containing customer’s check. Zaon retains title to all Zaon Products until Zaon receives full payment for such Zaon products from customer.
2. Shipment. Delivery dates are estimates only. Shipment of Zaon Products will be F.O.B. Zaon shipping point, and the risk of loss or damage to the Zaon Products in transit shall be upon the customer, unless otherwise specified herein. Zaon will use reasonable efforts to avoid delay in delivery on the agreed-upon delivery dates. Failure by Zaon to deliver by the specified date will not be sufficient cause for cancellation of the order, nor will Zaon be liable for any direct, indirect, consequential or economic loss due to delay in delivery. Customer reserves the right to refuse any Zaon product and to cancel, unless otherwise specified herein, all or any part of the order if Zaon fails to deliver all or any part of the goods in accordance with the terms, including, but not limited to, conformance to specifications and quantity ordered, of the order. Acceptance of any of the Zaon Products shall not bind customer to accept future shipments. Deliveries made in advance of a designated schedule are permitted.
3. Inspection. Payment for the Zaon Products furnished hereunder shall constitute acceptance thereof. All Zaon Products are subject to customer’s inspection, at the source if deemed necessary or required by government regulation. Inspection at the source may be made when deemed necessary by the customer. If any of the Zaon Products are found at any time to be not in conformity with the requirements of the order, customer, in addition to any other rights which it may have under warranties or otherwise, shall have the right to reject and return such Zaon Products at customer’s risk and expense, and such goods are not to be replaced without written authorization by customer.
4. Changes and Cancellations. Customer may only reschedule or cancel its order for Zaon Products in the event Zaon receive written cancellation notice from the customer prior to shipment by Zaon. Zaon may, from time to time in its sole discretion: (i) discontinue or limit its production of any Zaon Product, (ii) allocate, terminate or limit deliveries of any Zaon Product in time of shortage, and (iii) modify the design of, specifications for, or construction of any Zaon Product. All shipments and charges set forth on any invoice will be deemed correct unless Zaon receives from customer, no later than ten (10) days after the date of shipment, a written notice specifying the shipment, order number and exact nature of the nonconformity.
5. Shipping. Except as otherwise expressly provided herein, title to and risk of loss on all items shipped by Zaon to customer shall pass to customer upon shipment of such Zaon Products at Zaon’s shipping point.
6. Force Majeure. Seller reserves the right to cancel, suspend or reject delivery of the whole or any part of the Zaon Products covered by the order in case of labor troubles, accidents, fires, invasion, riots, civil commotion, war, acts of God, government regulations or restrictions and any other causes beyond Seller’s reasonable control.
7. Warranties. Zaon’s entire liability and customer’s exclusive remedy for Zaon Products that fail to conform to Zaon’s limited warranty, which is set forth in the warranty card included with the product or as described on this website, shall be, at Zaon’s sole option, either repair or replacement of the nonconforming products, or, if neither is practicable, a refund of the fees paid by customer to Zaon for such products. The warranty for the repaired or replaced product is limited to the scope and remaining duration of the original warranty for the nonconforming product. This warranty is contingent upon proper use of the Zaon Products are they were intended and does not apply to any Zaon Products that are subjected to unusual physical or electrical stress, misuse, neglect, improper testing or storage, modification or unauthorized repair or upgrade. Other than as expressly set forth herein, ZAON MAKES NO WARRANTIES, EXPRESS, STATUTORY, IMPLIED OR OTHERWISE. ZAON EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES AND CONDITIONS OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
8. Limitation of Liability. ZAON’S LIABILITY TO CUSTOMER ARISING OUT OF OR RELATING TO ANY ZAON PRODUCTS SHALL NOT EXCEED THE AGGREGATE AMOUNTS PAID BY CUSTOMER TO ZAON FOR SUCH ZAON PRODUCTS. IN NO EVENT WILL ZAON BE LIABLE FOR LOST USE, PROFITS, REVENUE, COST OF PROCUREMENT OF SUBSTITUTE GOODS, OR ANY OTHER SPECIAL, INDIRECT, RELIANCE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY RELATING HERETO.
9. Indemnification. Customer agrees to indemnify and hold harmless Zaon, its subsidiaries, and affiliates, and their respective successors and assigns, from and against all third party claims, loss, damage or expense, and any other liabilities whatsoever, including without limitation, reasonable counsel fees, arising from or by reason of any actual or claimed damages, and/or injuries, or any litigation based thereon, which may be incurred by Zaon with respect to any of the Zaon Products covered by the order, including use, and such obligation shall survive acceptance of the Zaon Products and payment therefor by the customer.
10. Infringement. Zaon does not warrant that the Zaon Products sold hereunder, and the use of such Zaon Products by customer, its subsidiaries and affiliates, and their respective successors and assigns, or its customers, will not infringe any United States or foreign patent, copyright or trademark. No specification or specifications with respect to any part of these Terms and Conditions of Sale shall constitute a warranty, express or implied, against any claims for infringement of patents, copyrights or trademarks. Customer shall indemnify and hold Zaon, its subsidiaries and affiliates, and their respective successors and assigns, and its customers harmless from any and all third party liability for such infringement, including without limitation damages, costs, expenses (including reasonable counsel fees), and lost profits arising from any claim that the use of any goods supplied under the invoice infringe any patent, copyright or trademark rights.
11. Notice of Copyrights and Trademarks: No part of the enclosed manual may be reproduced, stored for retrieval, nor transmitted or recorded in any form by any means including, but not limited to, electronic, mechanical, digital or analog, without the prior express written permission of Zaon Flight Systems, Inc. All registered and unregistered trademarks are the sole property of their respective owners.
12. Copyright Protection. The Zaon software and manual are protected by United States Copyright law and customer may not, itself or through an affiliated party: (i) sell, lease, license or sublicense the Zaon software and accompanying documentation, (ii) copy the Zaon software and accompanying documentation in whole or in part, (iii) decompile, disassemble or reverse engineer the Zaon software, in whole or in part, (iv) write or develop any derivative works based on the Zaon software and accompanying documentation, (v) use the Zaon software to provide services to third parties, (vi) provide, disclose, divulge or make available, or permit to use the Zaon software and accompanying documentation by any third party without Zaon’s prior written consent, or (vii) remove any proprietary notices or markings from the Zaon Products.
13. Notice of Liability. Every effort has been made to make the product documentation, both printed and online, as complete and accurate as possible, but no warranty of any kind whatsoever is implied. Manuals are for informational use only. Zaon assumes no responsibility or liability for any errors or inaccuracies that may appear in the enclosed manual.
14. Confidentiality/Use of Zaon’s Data. This offer, and any resulting contract, and all of its terms shall be held in strict confidence by the parties. Customer shall not, without prior written consent of Zaon, use or disclose any data, designs, or other information belonging to or supplied by or on behalf of Zaon, except in performance of orders for customer or the government where the government has such rights. Upon Zaon’s request, such data, designs, or other information and any copies thereof shall be returned to Zaon
15. Applicable Law. These Terms and Conditions of Sale and the purchase of Zaon Products by customer is governed by the laws of the State of Texas without reference to conflict of laws principles and the rights and duties of all persons and the construction and effect of all provisions of these Terms and Conditions shall be governed by and construed according to the laws of Texas and the United Nations Convention on Contracts for the International Sale of Goods shall not apply. Federal and state courts within the State of Texas will have exclusive jurisdiction to adjudicate any dispute arising out of these Terms and Conditions of Sale.
16. Severability. In the event any one or more of the provisions of these Terms and Conditions of Sale, the enclosed invoice or the manual shall for any reason be held to be invalid, illegal or unenforceable, the remaining documents and provisions shall be unimpaired.